1. Introductory Provisions

1.1 These Terms and Conditions govern the mutual rights and obligations between 4Cyber s.r.o., Company ID: 22094458, with its registered office at Zelený pruh 95/97, Prague 4 – Braník, ZIP Code 140 00 (hereinafter referred to as the “Provider”), and the customer (hereinafter referred to as the “Customer”) using the Provider’s services through the websites www.4cyber.cz or www.4cybercity.cz. 1.2 The Customer is a legal entity or self-employed natural person who orders any service or license offered by the Provider. 1.3 By entering into an agreement or using the service, the Customer confirms that they have familiarized themselves with and agree to these Terms and Conditions.

2. Description of Services

2.1 The Provider offers cybersecurity services, in particular:

• e-learning and training with gamification and testing elements, including certifications,
• audits, analyses, consultations, and NIS2 compliance services,
• penetration testing, vulnerability scanning, and risk assessments,
• consulting and project services, including the role of cybersecurity manager or architect,
• implementation of technical solutions (EDR, XDR, WAF, DLP, etc.),
• ecological disposal of IT equipment and secure data erasure.

2.2 The 4CyberCity e-learning platform provides educational materials, tests, challenges, and certifications. The content is of an educational and preventive nature and does not replace a professional audit, penetration test, or other security service. 2.3 The platform may be continuously updated and expanded with new modules without prior notice.

3. Orders and Conclusion of Contract

3.1 Orders may be placed through a web form, e-mail, or written purchase order. 3.2 The contract is concluded upon confirmation of the order by the Provider. 3.3 The Provider reserves the right to reject an order without stating a reason. 3.4 In the case of individual projects, the agreement is concluded in writing and may contain different terms.

4. Pricing and Payment Terms

4.1 Prices are stated excluding VAT unless otherwise specified. 4.2 Payment shall be made via bank transfer or through a payment gateway. 4.3 Access to the service is activated upon receipt of payment unless agreed otherwise. 4.4 The Provider may unilaterally change prices for recurring services, while informing the Customer of such change at least 30 days in advance.

5. User Account

5.1 The Customer or its users will gain access through unique login credentials. 5.2 The Customer is responsible for protecting these credentials and for any actions performed under their account. 5.3 Sharing login credentials or unauthorized use of the account is prohibited. 5.4 The Provider may suspend access in the event of suspected account misuse or breach of these Terms.

6. Intellectual Property

6.1 All content (texts, videos, tests, graphics, reports, software, etc.) is protected by copyright law and remains the exclusive property of the Provider or its partners. 6.2 Any copying, modification, distribution, or public disclosure without the Provider’s written consent is prohibited. 6.3 The license to use the content is non-exclusive, non-transferable, and limited in duration for the term of the agreement.

7. Liability and Limitation of Warranties

7.1 The Provider provides services “as is” without any warranty that their use will ensure complete protection against cyber threats. 7.2 The Provider shall not be liable for:

• damages caused by improper or unauthorized use of the services,
• loss of data, profits, or direct or indirect consequential damages,
• damages resulting from cyberattacks, infrastructure failures, or user error,
• decisions made by the Customer based on information from e-learning content or recommendations.

7.3 The e-learning content is of an educational and informational nature and does not constitute a legal, technical, or security commitment. 7.4 The Provider does not guarantee uninterrupted availability of the service and shall not be liable for temporary limitations caused by maintenance, updates, force majeure events, or third-party interventions. 7.5 The maximum amount of compensation for damages under any legal title shall be limited to the actual price paid for the service.

8. Complaints

8.1 Complaints may be submitted in writing to info@4cyber.cz. 8.2 The Provider shall resolve complaints within 14 days unless otherwise agreed by the parties. 8.3 Complaints do not apply to interruptions or limitations of the service caused by maintenance, updates, third-party interventions, or circumstances beyond the Provider’s control.

9. Personal Data Protection and Cookies

9.1 The Provider processes personal data in accordance with the GDPR Regulation and Act No. 110/2019 Coll. 9.2 Data is used solely for the purpose of providing services, issuing certificates, and fulfilling contractual obligations. 9.3 Details regarding data processing and the use of cookies are provided in separate documents available on the website.

10. Final Provisions

10.1 The Provider may amend these Terms and Conditions, while the current version will always be published on the website. 10.2 The legal relationships between the Provider and the Customer shall be governed by Czech law. 10.3 Any disputes shall be resolved before the competent court with jurisdiction according to the Provider’s registered office. 10.4 These Terms and Conditions are effective as of 14 July 2025 and replace all previous versions.