1. Introductory Provisions

1.1 These Terms and Conditions govern the mutual rights and obligations between 4Cyber s.r.o., Company ID No. 22094458, with its registered office at Zelený pruh 95/97, Prague 4 – Braník, Postal Code 140 00 (hereinafter referred to as the “Provider”), and the customer (hereinafter referred to as the “Customer”), who uses the Provider’s services through the websites www.4cyber.cz or www.4cybercity.cz.

1.2 The Customer is a legal entity or a natural person – entrepreneur who orders any service or license offered by the Provider.

1.3 By concluding a contract or using the service, the Customer confirms that they have read and agree to these Terms and Conditions.

2. Description of Services

2.1 The Provider offers services in the field of cybersecurity, in particular:

• e-learning and training with gamification and testing elements, including certifications,

• audits, analyses, consultations, and services related to NIS2 compliance,

• penetration testing, vulnerability scanning, and risk assessments,

• consulting and project services, including the role of cybersecurity manager or architect,

• implementation of technical solutions (EDR, XDR, WAF, DLP, etc.),

• ecological disposal of IT equipment and secure data erasure.

2.2 The 4CyberCity e-learning platform provides educational materials, tests, challenges, and certifications. The content is educational and preventive in nature and does not replace a professional audit, penetration test, or other security service.

2.3 The platform may be continuously updated or expanded with new modules without prior notice.

3. Orders and Contract Formation

3.1 Orders can be placed via an online form, email, or in writing.

3.2 The contract is concluded upon confirmation of the order by the Provider.

3.3 The Provider reserves the right to refuse any order without stating a reason.

3.4 For individual projects, a written contract is required, which may include specific terms and conditions.

4. Price and Payment Terms

4.1 Prices are quoted excluding VAT, unless stated otherwise.

4.2 Payment shall be made by bank transfer or through an online payment gateway.

4.3 Access to the service is activated after payment is received, unless agreed otherwise.

4.4 The Provider may unilaterally change prices for recurring services, provided that the Customer is informed of such change at least 30 days in advance.

5. User Account

5.1 The Customer or their users are granted access through unique login credentials.

5.2 The Customer is responsible for protecting these credentials and for any actions taken under their account.

5.3 Sharing login credentials or unauthorized use of the account is strictly prohibited.

5.4 The Provider may suspend access if account misuse or violation of these Terms and Conditions is suspected.

6. Intellectual Property

6.1 All content (texts, videos, tests, graphics, reports, software, etc.) is protected by copyright and remains the exclusive property of the Provider or its partners.

6.2 Any copying, modification, distribution, or public disclosure without the Provider’s written consent is prohibited.

6.3 The license to use the content is non-exclusive, non-transferable, and time-limited to the duration of the contract.

7. Liability and Warranty Disclaimer

7.1 The Provider delivers services “as is”, without any guarantee that their use will ensure complete protection against cybersecurity threats.

7.2 The Provider shall not be liable for:

• damage caused by improper or unauthorized use of the services,

• loss of data, profits, or any direct or indirect consequential damages,

• damages resulting from cyberattacks, infrastructure failures, or user errors,

• decisions made by the Customer based on e-learning content or recommendations.

7.3 The e-learning content is educational and informational in nature and does not constitute a legal, technical, or security obligation.

7.4 The Provider does not guarantee uninterrupted service availability and is not liable for temporary outages due to maintenance, updates, or force majeure events.

7.5 The maximum compensation for damages, regardless of cause, is limited to the amount actually paid for the service.

8. Complaints

8.1 Complaints may be submitted in writing to info@4cyber.cz.

8.2 The Provider will process complaints within 14 days, unless otherwise agreed by the parties.

8.3 Complaints do not apply to service interruptions or limitations caused by maintenance, updates, third-party interventions, or circumstances beyond the Provider’s control.

9. Personal Data Protection and Cookies

9.1 The Provider processes personal data in accordance with the GDPR and Act No. 110/2019 Coll.

9.2 Data is used solely for the purpose of providing the service, issuing certificates, and fulfilling contractual obligations.

9.3 Details on data processing and the use of cookies are provided in separate documents available on the website.

10. Final Provisions

10.1 The Provider may amend these Terms and Conditions; the current version is always published on the website.

10.2 The relationship between the Provider and the Customer is governed by Czech law.

10.3 Any disputes shall be resolved by the court having subject-matter and territorial jurisdiction over the Provider.

10.4 These Terms and Conditions are effective as of July 14, 2025, and supersede all previous versions.